Nomis HelpDesk
Handle support and maintenance requests
Collect service requests in a shared queue, assign owners and track progress. Customers can submit and follow their requests in a self-service portal or Microsoft Teams.
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Bring the work outside your ERP into view. Choose an application for the support process you need to manage.
One family, six applications
- HelpDesk
- Service requests and work management
- FeedBack
- Customer and stakeholder feedback
- AssetBank
- Movable assets and service requests
- CleanDesk
- Cleaning requests and completed work
- QualityDesk
- Quality inspections
- In-House ServiceDesk
- Internal service requests
Alongside your ERP
An ERP system can cover a large part of the processes that are critical to a business. Some processes, however, cannot be handled sensibly within the ERP, or require extensive and expensive customisation. Parts of the business can be left in the dark and managed inefficiently. Nomis Plus helps bring these areas under control with a transparent tool that is straightforward to introduce.
Choose the application for your work
Nomis QualityDesk
Carry out inspections and quality checks
Carry out inspection rounds on a mobile device. Record findings with photos and comments, and create a work request for a repair during the round.
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Manage equipment and movable assets
See equipment location, condition, value and maintenance history. Open QR-labelled equipment details on your phone and submit a maintenance request on site.
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Handle customer and stakeholder feedback
Collect feedback through your own forms and route it to the right unit or person. Track responses and actions, and report on feedback.
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Manage and track cleaning work
Record cleaning work requests and completed tasks on a mobile device. Give staff site instructions in the required language and track the cleaning status of spaces.
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Create an internal service channel
Route requests for HR, finance and administration to the right people. Turn forms and emails into trackable cases instead of relying on a shared inbox.
Explore In-House ServiceDeskFind your starting point.
Tell us what you need from Nomis Plus. We can discuss the workflow, the scope and the business case before implementation.